Frequently Asked Questions
Everything you need to know about our stylish medical alert jewelry.
Are the medical ID bracelets waterproof and suitable for athletes?
Yes, our sport collection is crafted from high-grade silicone and stainless steel, making them 100% waterproof and sweat-resistant for high-intensity activities.
How do I customize my medical information on the bracelet?
You can enter your critical health details, allergies, and emergency contact numbers directly on the product page using our custom engraving tool before adding the item to your cart.
What is the typical shipping time for custom-engraved orders?
Because each bracelet is custom-engraved to ensure accuracy, please allow 2-4 business days for production. Standard shipping usually takes an additional 3-5 business days.
What is your return policy for personalized items?
Due to the custom nature of engraved jewelry, we cannot accept returns unless there is a manufacturing defect or an error in the engraving on our part.
How do I ensure I order the correct size for my wrist?
We provide a printable sizing guide on our website. Most of our sport bands are adjustable, but we recommend measuring your wrist snugly and adding half an inch for a comfortable fit.
Will the engraving fade over time with heavy use?
We use advanced fiber laser technology to deep-engrave every piece, ensuring that your vital medical information remains legible and durable even with daily wear and tear.